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更新:2024-01-10
Customer Support Team Leader
1-1.8万
深圳福田区  | 本科  | 社招
已结束
职位详情
跨国平台
五险一金
补充医疗保险
专业培训
股票期权
定期体检
弹性工作
十三薪
绩效奖金
The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring clients best-in-class experience using our products to achieve their goals.
The Role: Morningstar seeks a Customer Support Team Leader to join our Global Client Support team for supporting Morningstar’s Enterprise, Research and Analytical products. This will be a key role in our mission to provide exceptional client experience by helping advisor/retail/institutional clients use our products to meet their goals.
Responsibilities
? Provide best-in-class service to all incoming client queries related to Morningstar products and services.
? Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
? Apply a professional, timely, and proactively approach to escalated issues and calls.
? Regularly follow up internally and externally for all outstanding client queries and requests.
? Meet required service levels for the process
? Demonstrate and promote strong client advocacy
? Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary
Requirements:
? 5-7 years of proven experience in client support/service
? A proven track record of managing clients with contractual timelines and scope
? Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
? Understanding of networking, internet, communication concepts and complex software systems
? Excellent skills in Microsoft Excel
? Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust
? Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
? Educated to degree level, an advanced degree is a plus
? Excellent written and verbal communication in English and Chinese
? Morningstar is an equal opportunity employer.
? Willing to work on Saturday and Sunday’s on a rotational basis
职能类别:客户关系经理/主管
关键字:客服
工作地址
东海国际
公司介绍
Morningstar(NASDAQ:MORN)是目前全球最主要的投资研究机构之一和国际上的基金评级权威机构,于1984年在芝加哥创立,业务遍及北美、欧洲、澳洲及亚洲等29个国家与地区,为个人投资者、投资顾问、资产管理公司及机构投资者提供专业的财经资讯、基金及股票的分析和评级,并致力于开发具实用性、操作简易及功能卓著的分析应用软件工具及服务等。
晨星资讯(深圳)有限公司是Morningstar在中国大陆的全资子公司。于2003年在深圳成立,是除美国总部以外最大的数据与研发中心,经过不断发展,目前已拥有员工900余人,主要从事金融数据的整理、研究及各类分析投资软件的开发与运用;同时负责拓展在中国的业务,是中国证监会批准的十大基金评级机构中的唯一外资机构;与国内四大国有银行及各股份制商业银行保持着长期的战略合作伙伴关系;2015年成为腾讯与百度国际投资市场数据的主要提供商。
技术是Morningstar的核心竞争力之一。不管是在数据采集聚合、量化研究分析,还是在产品研发当中,都扮演着非常重要的角色。在晨星资讯(深圳)有限公司,从事技术相关工作的员工(包括开发、测试、设计、运维、项目管理、产品管理等)有500余人,承担了Morningstar绝大多数主要产品的研发运营工作,可以说深圳技术团队是Morningstar业务的基石之一。我们技术团队在数据自动化采集、数据仓库处理、分布式架构、搜索引擎优化、以及移动端开发等领域都有着深厚的积累,致力于为客户实现快捷、高效、高品质的投资服务
工商信息
以下信息来自
企业类型
有限责任公司(台港澳法人独资)
经营状态
存续
行业类型
软件和信息技术服务业
成立日期
2003年02月20日
注册地址
深圳市福田区香蜜湖街道东海社区深南大道7888号东海国际中心一期A栋301、401、501、601、701、801
统一社会信用代码
914403007451858209
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