Job Responsibility
1. Taking full leadership of all accountabilities towards the customer including leadership
of people and financial resources to maintain budgetary control and profitability (P/L);
2. Driving a strategic customer focus by
- Ensuring that customer information is structured in a proper and easy assessable way
in the CRM system and/or other ISS business tools ;
- Using the ISS Account Development Process and Plan;
- Translating business insights and customer needs to relevant propositions and
solutions (across regions/countries/sites when applicable);
3. Drive continuous stakeholder management to ensure that both customer stakeholders
and internal (Group/regions/countries/sites) stakeholders are all aligned on the customer
promise with the account development plan as focal point;
4. Ensuring engagement by communicating in a tangible and concrete way to everyone
(including to relevant National, Regional and Global support functions), what the promise
to the customer means for each individual and their role in delivering on that promise –
e.g. what does delivering compliance look like for a service professional;
5. Ensuring the right competencies are in place to deliver on the promise to the customer;
setting the team (including relevant National, Regional and Global support functions),
through recruitment, development and successor planning;
6. Optimizations and enhancement of service delivery and operations while ensuring:
- Commitment and compliance to the related requirements as dictated by local law,
requirements of local governing bodies and Customer and ISS policies;
- Full process compliance to OPF and service excellence;
- Meeting with customer needs


Requirement
1. Min. 10 years experience with management (leaders), Bachelors degree;
2. FM industry or experience from service-industry and supplier management, relative
industry FM operation experience is preferred;
3. Experience working in a large organization with several stakeholders with differing
expectations and needs;
4. Several years’ experience with customer relationship sales and/or consultancy sales;
5. Experience with budgeting, financial management, reporting and performance
management;
6. Experience with SLA management and KPI reporting;
7. Experienced MS office user;
8. Resilient and bounces back quickly from setbacks;
9. Influencing – a natural leader and enjoys having responsibility of others, can sell to others;
10. Communicative – has a wide network, can maintain relationships;
11. Decisive and action oriented
• Learning agility: Learn from experience and leverage those lessons when facing a
novel situation;
• Find solutions to complex problems.
其他信息

其他信息
语言要求：英语、普通话
行业要求：全部行业