I. Purpose of Position
Contribute at least 70% of time to the Field visit and repair work. Respond to high level, internal and external customer questions regarding the operation, repair, or reconditioning of products to ensure that customer needs are satisfied in a timely manner through effective communication, support, and service.
 
II. Key Responsibilities
·        Perform onsite instrument services as deliverables for customers signing for service products. 
客户现场安装机器并交付
·        Diagnose, repair, calibrate, or recondition products and/or subassemblies to current standards by cleaning, repairing, or replacing components, and performing all required instrument tests. Manage pending repair queue and priority interrupts, as necessary, to maintain timely return of product to customer.
通过清洁、修理或更换组件，并执行所有必要的仪器测试，诊断、修理、校准或修复产品和/或组件，达到交付标准。如有必要，管理待处理的维修需求和优先级，以保持产品及时交付给客户。
·        Provide first level technical responses to customers signing for service products and work with cross functional teams e.g. application engineers and product management team to support customers if complex technical issues requiring escalation within the organization.
为客户的服务需求提供一级响应，并与跨职能团队合作，例如在复杂的技术问题需要内部共同解决的情况下，要与应用工程师和产品管理团队通力合作。
·        Maintain a high quality of workmanship used in the repair process. Perform critical regular inspections of own work and materials. Notify the Kentwood service department of all quality problems and keep tracking until root cause is found and counter measurement is in place.
在维修过程中保持高水准。对自己的工作和材料进行定期检查。通知总部服务部门所有的质量问题，并保持跟踪，直到找到根本原因和找到解决方案。
·        Refine Field Service SOP per experience gained.
根据经验完善现场服务的标准工作流程
·        Utilize history data and record each visit and customer instrument status to build up Service end-user database.
利用历史数据，记录每次现场维修和客户仪器状态，建立服务终端用户数据库。
 
 
III. Background and Skill
·        University degree or Higher diploma in the technical field or apprenticeship in the technical area (four- year equivalent), with at least four years’ experience. Experience in the troubleshooting and repair of digital, analog, and microprocessor-based circuits preferred.
工科大学或以上文凭，或四年同等学历的工科学徒经验；至少有四年的工作经验。有数字、模拟和微处理器电路故障排除和维修经验者优先。
·        Industrial application experiences and color management workflow knowledge in textile dye mills, paint and coatings and plastics industries are appreciated.
在纺织染厂，油漆和涂料以及塑料行业具有工业应用经验和色彩管理工作流程知识
·        Adaptive and resilient, fast learning, hands on work attitude.
适应性强，适应能力强，学习能力强，工作态度积极。
·        After training and 3-month support be thoroughly familiar with full operation and diagnosis of all major instrument models and be capable of working in the field independently per SQDIP requirements.
经过培训和3个月的支持，完全熟悉所有主要仪器型号的全面操作和诊断，并能够根据SQDIP要求独立在现场工作。
·        Ability to read and understand assembly drawings and specifications. Requires a familiarity with and the ability to use common hand and power tools.
能够阅读和理解装配图和规范。要求熟悉并能够使用普通的手动工具和电动工具。
·        Proven interpersonal and communication skills.
良好的人际关系和沟通能力。
·        English language skills. Must be able to communicate effectively in English both in writing and orally.
英语语言能力。必须能够用英语进行有效的书面和口头交流。
·        Proficiency with computers, including data entry, spreadsheets, and word processing.
熟练使用计算机，包括数据录入，电子表格和文字处理

其他信息

行业要求：全部行业