职位详情
Key responsibilities
1. Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales functions, to ensure complete customer satisfaction as well as to meet service/sales targets and quality operation metrics.
2. Accurately enters service/sales quotes and orders and manages them through completion. Proactively resolves customer order issues for Production, Scheduling, Shipping and Invoicing, to ensure smooth transition aiming regional goals. During the process, develops and maintains customer relationships.
3. Prepares accurate documentation to meet customer, country, and/or financial requirements. May determine the validity of warranty claims with customers and have the ability to schedule repair resources if needed. Must have the ability to recognize and initiate add-on business opportunities.
4. Coordinates with various functions (Sales, Manufacturer, Logistics, Finance, Service etc.) within the company to ensure customer requests are handled appropriately and in a timely manner, in compliance with company policy and government regulations. Reports out existing and foreseen risks proactively.
5. Completes in-depth research and analysis of information to resolve complex customer issues and needs while utilizing multiple systems and various resources.
6. Handles customer incoming calls about service/sales orders & basic technical support, or route customers inquiries to right person, achieving customer satisfaction as contact point of Tektronix.
7. Responds willingly to the demands of the moment and adapts easily to the rapidly changing business and cross culture environment. Stay Agile and Flexible to new assignment and new challenge.
Job requirements (education or experience and skills required to be able to perform this job):
1. A recognized College Degree with diploma and education certificate
2. Business knowledge on international and domestic business, related working experience preferred
3. Minimum one year experience on service/sales order management or relevant
4. Good computer skills, Microsoft Office skills, Oracle experience preferred
5. Detail/customer oriented and good time management and deliver results under pressure
6. Excellent communication skills, sympathy and empathy
7. Fluent Korean & English is must
8. Location ChangNing Hongqiao 长宁福泉北路
其他信息
语言要求：英语、韩语
行业要求：全部行业
所属部门：Sales Ops
公司介绍
This is an exciting time … we are challenging ourselves to think differently about Tektronix as a great place to work.
Recruiting and retaining talent in a highly competitive landscape is about creating an environment of imagination and aspiration, where fresh ideas are welcomed with optimism. Tektronix is a place that provokes, disrupts, and rethinks – where people are challenged to explore new possibilities, bringing the digital future one step closer every day.
Today, we are empowering discoveries that drive a more connected world. We’re collaborating with each other to envision, create and commercialize technologies with ever-increasing accuracy, speed and ease. Our culture is defined by a sense of constant curiosity, and a desire to discover what’s next.
This is what it means to work at Tektronix.
