Key OBJECTIVE:
Contribute to the profitability of Oracle Customer Services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure customer satisfaction.

RESPONSIBILITIES:
• Develop and deliver proactive support services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning
• Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management
• Ensure readiness for new product/feature introduction
• Deliver solutions to customers, debug for customers, and ensure product quality
• Depending on experience level, may address complex and critical customer issues requiring high level of technical expertise
• Provide pager/dial-in/on-site support to customer mission critical systems, to ensure customer systems/business stability and availability
• Forming effective professional relationships with Oracle Technical Account Managers, Oracle
Product Support and customer, at all levels, to ensure customer satisfaction with Oracle products and support organization

RELEVANT EXPERIENCE and TRAINING:
• B.S./M.S. in a technical field or equivalent experience required
• Minimum 8 years experiences as Applications DBA role and to support Applications Tech Stack and related technologies
• Proven experience with large scale implementations at Customer locations
• Solid experience in providing technical support on Oracle E-Business Suite R11i and R12.0.x to 12.2.x
• Experience with DB and EBS installation, upgrade, platform migration, patching
• Skilled in Ad Utilities (adpatch, admerge, adadmin, adsplice, etc.), cloning, forms and reports generation /compilation, IAS, Java, application server, apache, opatch, relinking, perl
• Core Oracle "DBA" with RAC, DG skills is must. Experience with Exadata is preferred
• SQL/PLSQL performance analyzing and tuning is a must
• Expertise in troubleshooting and debugging all the tiers in the applications tech stack
• Knowledge on various OS platforms especially Linux and Unix
• Able to handle Database Issues, mainly Oracle and SQL Server
• Analyze root cause of difficult problems involving multiple Applications modules / Tech Stack
• Experience with Weblogic server or other application servers is a must.
• Thorough knowledge of backup/recovery, patching, cloning, multi-tier install/upgrade
• Advanced knowledge of UNIX OS, networking and shell scripting preferred
• SaaS/PaaS experience will be an advantage
• Specific experience supporting Financials/Supply Chain modules, Order Management, Procurement modules will be an advantage
• Self-motivated, able to work independently and under pressure

其他信息


所属部门：ACS