职位详情
Job Responsibilities:
1. Provide second-line technical support services to global customers through the dealer network.
2. Track and manage all customer complaints, analyze customer feedback trends, and report them promptly.
3. Collaborate with departments such as research and development, marketing, sales, and manufacturing to lead the resolution of customer feedback issues.
4. Deliver training to support personnel within the dealer network, enabling them to address first-line issues efficiently.
5. Create online training materials, including multimedia content such as text, images, and videos, tailored for both dealers and end-users.
6. Identify and propose requirements and recommendations aimed at improving customer satisfaction and reducing product service costs during the development of new products.
Qualifications:
1. Bachelor's degree or above in engineering or a related field, with preference given to those with relevant experience in the dental industry.
2. Diligent and responsible work ethic, excellent communication skills, and a high level of accountability and ability to learn quickly.
3. Proficiency in both written and spoken English and Chinese, with additional proficiency in other foreign languages being an advantage.
其他信息
语言要求：英语
行业要求：全部行业
所属部门：Customer Care
公司介绍
联耀医疗于2019年成立于上海，是一家专注于牙科数字化解决方案的高科技企业。公司核心人员均已在业内深耕多年，在牙科数字化设备与影像相关软件方面有着深厚的沉淀及深刻的理解。
作为对联耀感兴趣的候选人，您可能已经得知士卓曼集团收购联耀的消息，也可能会好奇这对于您来说意味着什么？
我们对此次收购感到非常兴奋，因为这将会加速实现士卓曼集团成为一家数字化牙科公司的战略。对此，联耀的创始人王贵建说道：“这是一个非常激动人心的时刻。在过去的四年里，我们的团队从产品设想到商业化落地都倾注了非常多的心血。如今携手士卓曼这一拥有相同价值观的强大合作伙伴，是对我们团队的最大认可与回报。通过构建数字化平台并最终服务于客户，士卓曼集团将帮助我们进一步提升解决方案，达到新的高度。”
这对有意愿加入联耀的候选人来说意味着什么呢？通过接触全球牙科市场的领导者，您将获得更多学习和职业发展的机会，您也将有更多的机会去释放自己的潜能。
You may have read about the acquisition of Alliedstar by Straumann Group and are curious about what that means for you as a candidate?
We’re very excited about the acquisition which accelerates Straumann Group’s strategy to become a digitally-powered oral healthcare company. Our founder Wang Guijian commented that “These are very exciting times. Having built this system over the last four years, from idea to execution with a team that put its heart into this, it’s more than rewarding to have found a strong partner with the same values that will help bring our solution to the next level by building a digital platform which can ultimately be offered to customers.”
What does this mean for you? You’ll have more opportunities to unlock your potential, with exposure to a global leader in the dental market providing future learning, development, and career opportunities all over the world.
