RESPONSIBILITIES岗位职责
（注意，以下工作职责，所服务对象均为甲方雇主的内部员工，而非外部客户）
•Work with cross functional teams in Facilities Management, Design, Strategy, Change Mgmt and Communications to build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
•Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Provide analysis and share information with leadership and cross functional teams.
•Deliver hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.
•Design and help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.
•Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
•Deliver on short and long term tactical plans and programs for the innovation of workplace amenities and services.
•Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee-ready.
•Proactively identify needed repairs, maintenance, or updates required in the workplace.
•Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
•Provide high touch service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
•Articulate program goals and vision through storytelling, supporting data, and business cases.
•Project an approachable and professional image in personal appearance, manner, and demeanour.
•Deliver building initiatives designed to create connections between occupants.
•Responsible for delivering results related to all employee experience and customer satisfaction KPIs.

岗位要求：
• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
• Must be able to use laptop, mobile device and wireless technologies
• Adept at problem solving and analysis
• Comfortable presenting to executive level clients, and interacting with individuals at all levels
• Detail oriented, confident, self-starter with exceptional organizational skills
• Maintain a “can do” mentality with the ability to take charge with minimal information
• Demonstrate integrity, accountability, self-awareness and strong work ethic
• Conflict management skills with ability to work under pressure, while acting in a calm manner
• Showcase exceptional emotional intelligence and empathy
• Five-year college/university degree and above
• Minimum of 10 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.

其他信息
语言要求：英语
行业要求：全部行业