*外包宝马，英语良好
职位JD：

Technical Support Connected Drive
Key objectives and scope of the position:
To support the resolution of technical cases submitted by dealer and CIC call center with high quality and quick responding time, and to feedback quality issue to engineer team with efficient action.
Professionally support the dealer technician and CIC call center agents to diagnose, repair and resolve Connected Drive related issues in the field of Digital Service. utilizing the available tools and channels and in compliance with BMW technical service process, quality and efficiency targets. And support BMW China product quality steering and reporting process, and support reduction of repeated repairs and unnecessary repairs via handling TSARA cases, developing compliant repair methods.

The major responsibilities:
1. Process TSARA cases submitted by dealers and CIC within the specified handling standard process.
2. Give technical recommendation of needed repair/diagnosis to dealer and CIC staff via TSARA.
3. Validation, pre-analysis of new technical topics or special difficult cases.
4. On-site investigation of difficult and new technical topics together with BMW engineer.
5. Coach and lead dealer and CIC through sufficient diagnosis process as well as coach them to improve the TSARA case quality.
6. Escalate/forward complex cases, less information or new quality issue to the engineering team.
7. Summarize/analyze cases to find potential quality issue based on regular period.
8. Share information of technical issues found throughout the daily work on a regular basis.
9. Efficient utilization of available systems, tools and knowledge in handling TSARA cases.

Knowledge/Skills:
1. Detailed knowledge of BMW aftersales.
2. Knowledge of vehicle system, especially for EE/ Telematic system.
3.. Knowledge of vehicle diagnostic process and special tools.
4. Good knowledge of PC Software in MS.
5. Fluent reading and written English, and good spoken English plus.
6. Ability to work in a team and to communicate.
7. Ability to improve knowledge autod

岗位工作简介：
此岗位是客户三线技术支持体系中的二线技术支持，承接 Dealer(经销商)和 CIC(客服热线)流转过来的关于车辆和互联驾驶应用的工单,处理工单问题,査找关联系统(TSARA 等),沟通关联团队(产品团队、研发团队等),如能解决问题则关闭工单,反馈结果给 Dealer或CIC；如解决不了则流转至三线技术支持，三线去修bug，并跟进至问题解决，工单关闭。
需要了解车辆和互联驾驶数字化服务应用(导航、智能锁车等)的知识:
需要有如下能力: 主动学习、主动思考、善于学习新知识的能力；积极解决问题的能力:沟通协作的能力；认真、注重细节的能力；语言表达能力
方向:软件开发/pmo（技术方向）/汽车相关/通讯modem研发测试经验（手机和车都行）
工作地点：北京市朝阳区东三环北路霞光里18号佳程广场A座21层
福利待遇：薪资范围，国内院校19K之内，海外院校26K之内，12薪，五险一金按当地最/低基数缴纳
优势：外企办公环境，加班少

其他信息
语言要求：英语
行业要求：全部行业